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Terms & Conditions

ATOL Protected

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Our ATOL number is 9399. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” 

Non-licensable Arrangements

Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.


When you have decided on your holiday option, you will be asked payment for your chosen arrangements as per our payment agreement and if these are available, we will send you a Confirmation Invoice. You must be at least 18 years old. Once you have made a booking with us you are deemed to have read and accepted these booking conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party.
As well as on our website a copy of our booking conditions is available with our documentation sent to you.
A 2% levy will be charged on bookings paid by credit card, unless otherwise stated. When a booking is made, all details will be read back to you. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.
A 20% deposit is required upon booking. Some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions. You will be notified if you have booked such a fare.
The balance of the price of your travel arrangements is payable twelve (12) weeks prior to departure. If the deposit and/or balance are not paid on time, we shall cancel your travel arrangements. If a booking is made within eight (8) weeks of departure, full payment is required immediately.
Payment can be made by, visa, mastercard, solo, maestro or american express, wire transfer or cheque made payable to Discover Jamaica. Please allow 5 working days to process the latter.
The price of your travel arrangements can be varied due to transportation costs such as fuel surcharges, scheduled airfare changes, and any other airline cost charges. You will be notified of any increase in price due to these circumstances.
The Foreign and Commonwealth Office recommends that all travellers and tourists to overseas destinations are adequately covered with travel insurance. If you are not covered by Discover Jamaica's recommended insurance, we strongly advise you to make sure your cover is at least as comprehensive.
Alterations by the client
All requests for alterations must be confirmed in writing by the client. An amendment fee of £30 per person per alteration will be charged. Higher charges will apply if the documents have already been issued as certain arrangements cannot be altered after the reservation has been made and may incur a 100% cancellation charge. If the client decides to alter travel arrangements whilst abroad, Discover Jamaica accepts no responsibility for any extra cost that may arise or any difficulties that may have occurred as a result of the holiday having been altered or changed. No credit or refund is possible for any unused service included in the cost of the holiday.
Alterations by Discover Jamaica
In the event of Discover Jamaica having to alter, amend or cancel the holiday on or before the date balance is due, you will be offered a choice of an alternative holiday at least comparable to the standard you booked. If this is not acceptable Discover Jamaica will refund you in full. We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. Please note that carriers such as airlines may be subject to change and Discover Jamaica cannot be held responsible for any delays, schedule changes or cancellations made by the airlines.
Cancellation by the Client
Any cancellation by the client must be advised to Discover Jamaica in writing as soon as possible. The following charges will be payable by the clients:
  • More than 56 days prior to departure: Forfeit Deposit
  • 55 days prior to departure: 50% of full holiday price
  • 29 days prior to departure: 75% of full holiday price
  • 14 days prior to departure: 100% of full holiday price

In addition to the above cancellation fees, some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the holiday will be required in accordance with these restrictions and these are non refundable upon cancellation at any stage.

Any problems or dissatisfaction should be brought to the immediate attention of the local supplier to enable the matter to be rectified as soon as possible. In the unlikely event of the matter not being resolved satisfactorily, then you should write to us within 14 days of your return so we may further investigate the matter.
Passports and Visas
All passengers travelling must have a valid 10 year passport with a minimum of six months validity. For travel to Jamaica, European Union passport holders do not require visas. However, it is the responsibility of the traveller to check with the Jamaican Consulate for necessary documentation.
Travel Documents
Your travel documents will be dispatched to you approximately two weeks before departure. For reservations made after this period documents will be dispatched once payment has been received and cleared.
Responsibility of the Client
Any passports, visas, health certificates, international driving licenses or other travel documents required for the holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and meet any additional costs incurred as a result of failure to comply with such requirements. No credit refund is possible for any unused services included in the basic holiday price or for any loss, mislaid or destroyed travel documentation. The client is responsible for checking in at the correct time. Discover Jamaica cannot accept responsibility for clients missing flights as a result of late check-in.
Official Matter Entry Regulations- No passports are required of Canadian or U.S. Citizens/Residents entering as tourists for any period up to six months provided that they have a return ticket and identification such as a social security card or driver's license. All other visitors must carry a valid passport.
Your home country may however impose other travel requirements in order for you to leave and return. Please check with your local officials for more information and to prevent any confusion.
Marriage Licenses- Visitors can obtain a special licence after a 24-hour period on the island. You must produce your passport and two witnesses. If either party has been divorced or widowed, necessary documents must be produced to vouch for their current status. Young people under 21 years of age must produce written consent from a parent, signed by a notary public.
Bank Hours- From 9am to 2pm every day except Friday when they open 9am to noon and again from 2pm to 5pm. A few banks are open on Saturday mornings.
Currency- Jamaica's currency is the Jamaican dollar, not to be confused with the U.S. dollar. The value of the Jamaican dollar fluctuates. For an up to date exchange rate please check your local bank or travel agency.

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